Contact Us

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123 Street Avenue, City Town, 99999

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FAQ

SHIPPING POLICY

Most of our items are made to order in our Dallas studio and will ship within 2 weeks.  If we have the item in stock, your order will be processed and shipped within 5 business days.  However, at times certain items are in high demand and will unfortunately be on backorder.  We will always send you an email to let you know the status of your order.  All orders are shipped FedEx ground unless otherwise specified.  Once your order has been shipped, we will send you an email confirmation with an invoice and tracking information letting you know your order is processed and is on its way.


SALES TAX

An 8.25% sales tax is required for all Texas residents and will be automatically added to their orders. 


RETURN POLICY

We want you to be completely satisfied with your purchase.  Items can be returned or exchanged within 30 days of receipt.  Please note that sale items and custom orders are non-returnable.  Items must be returned in new and resalable condition.  Shipping costs and return shipping fees are non-refundable.  Upon returning an item to us, please make sure the item is well packed and insured for the full amount. 

Before making a return, contact us at sales@gfurst.com and include your invoice number and list the item to be returned.  If you wish to exchange the item, please list that item.  We will then issue a return authorization number.  Please include your return authorization number on the mailing label.  Once the item is received we will process the exchange or credit.

Please return all packages to:

GFurst
Return Authorization #________
7124 Pasadena Ave
Dallas, Texas 75214


REPAIR POLICY

Not only do we want you to love your GFurst jewelry, but we also hope you wear your jewelry for years to come.  As you may know by now, we take pride in our craftsmanship however, should your item require a repair or adjustment email us at sales@gfurst.com with a description of what needs to be fixed and we will take care of you.  If your item was purchased within the last year, there will be no charge for repairs. Even if your item is one of our “vintage” pieces (purchased from us before the turn of this century!) repair charges will be minimal.  


CUSTOM ORDERS

 

We are here to personally assist with creating custom items for you.  It is one of our favorite things to do and where we got our start almost 20 years ago.  We’d love to help you design that perfect piece.  By working with you, creating handcrafted pieces using our lustrous pearls, brilliant semiprecious stones or our 24k dipped old world coins, we will provide you with beautiful jewelry that compliments your style.

One of the highlights of our business is working one on one with brides to design meaningful, elegant and affordable wedding party gifts.  Selecting from our wide array of stones and materials, we can coordinate with the colors and style you have in mind for each member of your bridal party.


GIFT WRAPPING

We love to gift wrap.  We’re almost as proud of our gift wrapping as we are of our jewelry!  Really it is that good and better yet, there is no additional charge.  So just let us know and your package will arrive beautifully boxed and wrapped.


Did we mention we have been in business since 1998?  For those of you who have collected GF pieces throughout the years, thank you for your loyalty and generous praise.  You make our day.  Did you know that we offer services to redesign your existing jewelry in order to keep up with your current style? Because our jewelry is designed using only high quality semi precious gemstones and pearls, those gemstones and pearls can be used again to either update your current piece or to recreate a new item for you or for you to give as special and meaningful gift.  How’s that for sustainable?

OTHER SERVICES


Guenveur Furst Jewelry prides itself in our graceful pieces that are easy to wear and love.  We are committed to responsible and outstanding craftsmanship.

Each item is made by hand, one at a time, in our Dallas studio.  Our most frequently used materials are leather cords, 24k gold and platinum thickly plated over sterling , 18k gold, and gold filled wire. 

Nature provides the rest.  Our signature pearls include lustrous fresh water pearls, stunning, elegant cultured baroque pearls and one of a kind, exquisite Tahitian pearls.  In addition to pearls, our jewelry is inspired by our impeccably faceted, dazzling semi precious gemstones.   Since every single item is handcrafted featuring natural gemstones and pearls, each piece will be different and many pieces are one of a kind. 

Guenveur Furst jewelry is made to last, but it does require a gentle touch.

Extreme temperature change can affect the metal.

High impact, such as dropping or pulling can damage your jewelry.

Storing jewelry carelessly, letting it rub against other jewelry or hard surfaces can create scratches.  We recommend using only mild soap with water and a soft cloth to clean your jewelry. 

OUR JEWELRY


We accept all major credit cards.

METHODS OF PAYMENT


Guenveur Furst Jewelry Designs, Inc. shares your concerns about the protection of your personal information.  We will never sell, share or trade any information you supply to us with a third party.  Any information we collect is used to provide you with a better shopping, shipping and fulfillment experience. 

PRIVACY POLICY